[et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” width=”100%” module_alignment=”center” max_height=”65px” custom_padding=”0px|0px|0px|0px|true|true” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” width=”100%” max_width=”2580px” height=”50%” custom_padding=”0px||0px|20px|true|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”0px||0px||true|false” global_colors_info=”{}”]<\/p>\n
\t\t\t\r\n\t\t\t [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_enable_color=”off” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.21.0″ _module_preset=”default” width=”100%” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_font=”|||on|||||” header_2_font_size=”20px” header_2_line_height=”1.2em” width=”70%” module_alignment=”center” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n We welcome your feedback. [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”box-shadow:inset 0 10px 0 0 rgba(0,0,0,0),|| 1px 1px 0 0 #ff008e,|| 2px 2px 0 0 #ff008e,|| 3px 3px 0 0 #ff008e,|| 4px 4px 0 0 #ff008e,|| 5px 5px 0 0 #ff008e,|| 6px 6px 0 0 #ff008e,|| 7px 7px 0 0 #ff008e,|| 8px 8px 0 0 #ff008e, || 9px 9px 0 0 #ff008e,|| 10px 10px 0 0 #ff008e” border_width_all=”1px” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Your feedback can include:<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”box-shadow:inset 0 10px 0 0 rgba(0,0,0,0),|| 1px 1px 0 0 #ff008e,|| 2px 2px 0 0 #ff008e,|| 3px 3px 0 0 #ff008e,|| 4px 4px 0 0 #ff008e,|| 5px 5px 0 0 #ff008e,|| 6px 6px 0 0 #ff008e,|| 7px 7px 0 0 #ff008e,|| 8px 8px 0 0 #ff008e, || 9px 9px 0 0 #ff008e,|| 10px 10px 0 0 #ff008e” border_width_all=”1px” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n There are many ways you can tell us about your experience:<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”box-shadow:inset 0 10px 0 0 rgba(0,0,0,0),|| 1px 1px 0 0 #ff008e,|| 2px 2px 0 0 #ff008e,|| 3px 3px 0 0 #ff008e,|| 4px 4px 0 0 #ff008e,|| 5px 5px 0 0 #ff008e,|| 6px 6px 0 0 #ff008e,|| 7px 7px 0 0 #ff008e,|| 8px 8px 0 0 #ff008e, || 9px 9px 0 0 #ff008e,|| 10px 10px 0 0 #ff008e” border_width_all=”1px” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n If you\u2019re not able to give feedback yourself, ask a relative, carer or advocate to do this for you. [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”box-shadow:inset 0 10px 0 0 rgba(0,0,0,0),|| 1px 1px 0 0 #ff008e,|| 2px 2px 0 0 #ff008e,|| 3px 3px 0 0 #ff008e,|| 4px 4px 0 0 #ff008e,|| 5px 5px 0 0 #ff008e,|| 6px 6px 0 0 #ff008e,|| 7px 7px 0 0 #ff008e,|| 8px 8px 0 0 #ff008e, || 9px 9px 0 0 #ff008e,|| 10px 10px 0 0 #ff008e” border_width_all=”1px” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n If you made a written complaint, we will let you know that we have received your complaint within five working days. [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Please provide your name and a contact telephone number on the Feedback Form if you want us to follow up with you regarding a complaint. You may have had a poor experience and told a member of personnel or the person providing your care. If so, they will try to help you straight away, if possible, or may refer you to someone who can.<\/p>\n We might call or ask to meet you to hear more about it. [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Office of the Ombudsman,\r\n\t\t\t\t\t\t
YOUR FEEDBACK<\/h1>\n
In Clarecare we aim to provide safe and high-quality services so that you receive the best care and treatment. We value and invite feedback about your experience of using our service. This helps us improve our services.<\/p>\nWhat should your feedback include?<\/h2>\n
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How do you give us your feedback?<\/h2>\n
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What should be included?<\/h2>\n
A complaint should include:<\/p>\n\n
What happens after you make a complaint<\/h2>\n
Then we will:<\/p>\n\n
If we do not have your contact details we cannot follow up with you.<\/p>\n
If you are not happy with the outcome of your complaint, you can ask for an internal review by the Clarecare Review Officer. You can also ask for an external review from the Ombudsman or the Ombudsman for Children.<\/p>\nOffice of the Ombudsman<\/h2>\n
\n6 Earlsfort Terrace,
\nDublin 2,
\nD02 W773.
\nTel: 016395600
\nLocall: 1890223030
\nEmail: ombudsman@ombudsman.ie<\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_font=”||||||||solid” global_colors_info=”{}”]<\/p>\nOmbudsman for Children Office<\/h2>\n